Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") form a binding agreement between you and Careinflux ("Careinflux," "we," "us," or "our") and govern your access to and use of our website, applications, and the Careinflux clinical operations platform (collectively, the "Service").

By accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization, and "you" refers to that organization. If you do not agree, do not use the Service.

2. The Service

Careinflux provides a cloud-based platform that helps therapy agencies, schools, and clinicians manage staff, students and clients, scheduling, documentation, contracts, billing, and reporting. We may add, change, or remove features over time to improve the Service. We will not make changes that materially reduce the core functionality of a paid subscription during your then-current billing term without notice.

3. Eligibility & Accounts

• You must be at least 18 years old and able to form a binding contract to use the Service.
• You are responsible for the accuracy of the information you provide and for keeping it up to date.
• You are responsible for safeguarding your account credentials and for all activity that occurs under your account.
• You must notify us promptly at [email protected] if you suspect unauthorized use of your account.
• Account administrators are responsible for managing user access and permissions within their organization.

4. Acceptable Use

You agree not to, and not to permit anyone to:

• Use the Service in violation of any applicable law or regulation, including HIPAA, FERPA, and other privacy and healthcare laws.
• Upload or transmit malware, or attempt to gain unauthorized access to the Service, other accounts, or our systems.
• Interfere with, disrupt, or place undue load on the Service or its infrastructure.
• Reverse engineer, decompile, or attempt to derive the source code of the Service, except as permitted by law.
• Resell, sublicense, or provide the Service to third parties except as expressly authorized.
• Use the Service to store or transmit content that infringes the rights of others or is unlawful, harmful, or abusive.

5. Customer Data & HIPAA

"Customer Data" means the data you and your authorized users submit to the Service, including clinical records and any Protected Health Information ("PHI").

• You retain all rights to your Customer Data. You grant us a limited license to host, process, and transmit it solely to provide and support the Service.
• You are responsible for the accuracy, quality, and legality of your Customer Data and for having the necessary rights and consents to provide it to us.
• Where we handle PHI on your behalf, we act as a HIPAA Business Associate. Our handling of PHI is governed by the Business Associate Agreement (BAA) we provide to every customer at no additional cost. In the event of a conflict regarding PHI, the BAA controls.
• You can export your Customer Data at any time in standard formats. See our Security & Compliance page for details on how data is protected.

6. Subscriptions & Billing

• Paid features of the Service are provided on a subscription basis. Fees, billing frequency, and plan details are described at the time of purchase or in your order.
• Unless otherwise stated, subscriptions renew automatically for successive terms until cancelled.
• Payments are processed by our third-party payment provider. You authorize us to charge your designated payment method for all applicable fees.
• Except where required by law, fees are non-refundable, and payments are due in accordance with the terms of your plan.
• We may change pricing for future terms with reasonable advance notice. Continued use after a price change takes effect constitutes acceptance.
• You are responsible for any taxes associated with your subscription, other than taxes based on our net income.

7. Free Trials

We may offer free trials or evaluation access. Trials are provided "as is" and may be modified or discontinued at any time. Unless you cancel before the trial ends, your account may convert to a paid subscription at the then-current rate. Any data you add during a trial is subject to these Terms and our Privacy Policy.

8. Intellectual Property

The Service, including its software, design, content, trademarks, and documentation, is owned by Careinflux and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription, subject to these Terms. All rights not expressly granted are reserved. You may not use our name, logos, or branding without our prior written permission.

If you provide feedback or suggestions, you grant us a perpetual, royalty-free license to use them to improve the Service without obligation to you.

9. Third-Party Services

The Service may integrate with or link to third-party products and services. We are not responsible for third-party services, and your use of them is governed by their own terms and policies. Integrating a third-party service is at your own discretion and risk.

10. Confidentiality

Each party may receive confidential information from the other. The receiving party will protect such information with reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and contractors who need it and are bound by similar obligations. This section does not apply to information that is public, independently developed, or required to be disclosed by law. Our handling of PHI is additionally governed by the BAA.

11. Term & Termination

• These Terms remain in effect while you use the Service.
• You may stop using the Service and cancel your subscription at any time in accordance with your plan.
• We may suspend or terminate your access if you materially breach these Terms, fail to pay fees, or use the Service in a way that poses a security or legal risk. Where practical, we will provide notice and an opportunity to cure.
• Upon termination, your right to use the Service ends. You may export your Customer Data before termination; after a reasonable retention window, we may delete or de-identify it consistent with our Privacy Policy, the BAA, and applicable law.
• Sections that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, and governing law — will survive.

12. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

Careinflux is a software tool to support clinical operations; it does not provide medical, legal, or professional advice. You are responsible for your own clinical decisions and for complying with the laws and professional standards that apply to your practice.

13. Limitation of Liability

To the fullest extent permitted by law, Careinflux and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service.

Our total liability for any claim arising out of or relating to these Terms or the Service will not exceed the amount you paid us for the Service during the twelve (12) months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless Careinflux and its officers, employees, and agents from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your Customer Data, your use of the Service in violation of these Terms or applicable law, or your violation of the rights of a third party.

15. Governing Law & Disputes

These Terms are governed by the laws of India, without regard to conflict-of-laws principles. The parties agree to first attempt to resolve any dispute informally by contacting one another. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, India, except where applicable law provides otherwise.

16. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will revise the "Last updated" date above and, where appropriate, notify you through the Service or by email. Your continued use of the Service after an update takes effect means you accept the revised Terms.

17. Contact Us

If you have questions about these Terms, contact us:

• Email: [email protected]
• Or use our contact page.